Returns & order support
Questions about an order? We are here to help. Email dirk@stillknocksmeatco.com or use our contact form.
Damaged, incorrect, or missing items
Contact us as soon as you notice an issue. Include your order number, the email used for the order, and a description of what happened. Photos of the item and packaging can help us assess damage or an incorrect shipment. Keep the packaging while we review your request.
Return & refund requests
Contact us before sending any item back. We review requests based on the product, its condition, and the reason for the request, and will explain the available resolution and any return instructions. Food products require particular care, so please describe the issue when getting in touch.
Do not send a return to our mailing address without confirmation from our team. If a refund or replacement is approved, we will confirm the next steps by email.
Changes or cancellations
If you need to change or cancel an order, contact us as soon as possible with your order number. We will check its status and let you know what is possible. Changes may not be possible once an order has shipped.
Delivery updates
Orders ship from North Carolina and generally arrive within 2–5 days of ordering. See our shipping information for rates, estimates, and help with delivery issues.
Monthly subscription help
For help with a recurring order or subscription, include your subscription or order details in your message. Your subscription terms and upcoming billing schedule apply; contact us before the next scheduled order if you need assistance.